Neuratel AI

Privacy Policy

Last updated: November 3, 2025

Neuratel AI is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

The full Privacy Policy is provided in English below. This is the legally binding version.

Neuratel AI ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neuratel.ai and use our AI agent services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

  • Request a demo or quote
  • Contact us via email or phone
  • Subscribe to our newsletter
  • Use our AI agent services
  • Communicate with our support team

This information may include:

  • Name and contact information (email, phone number)
  • Company name and business information
  • Job title and role
  • Communications preferences
  • Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • Log Data: IP address, browser type, operating system, pages viewed, time spent on pages, referring URL
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience
  • Analytics Data: We use tools like Google Analytics to understand how visitors use our website

1.3 AI Agent Interaction Data

When you interact with our AI agents, we may collect:

  • Conversation transcripts and voice recordings (with your consent)
  • Session metadata (duration, timestamp, device information)
  • Performance metrics and quality assurance data
  • Customer support interaction history

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our AI agent services
  • Customer Support: To respond to your inquiries and provide technical support
  • Communication: To send you updates, newsletters, and marketing communications (with your consent)
  • Analytics: To analyze usage patterns and improve our website and services
  • Security: To detect, prevent, and address technical issues and fraudulent activity
  • Legal Compliance: To comply with applicable laws and regulations
  • AI Training: To improve our AI models (only with anonymized, aggregated data)

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Cloud hosting providers (Railway, Cloudflare)
  • Email service providers
  • Analytics providers (Google Analytics)
  • Customer support platforms

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your information for certain purposes
  • Withdraw Consent: Withdraw your consent at any time (where we rely on consent)
  • Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@neuratel.ai

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Types of cookies we use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and preferences

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to be informed about data processing
  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making

Our legal basis for processing your data includes: (1) your consent, (2) contractual necessity, (3) legal obligations, and (4) legitimate interests.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Neuratel AI

Email: privacy@neuratel.ai

Phone: (213) 213-5115

Address: 30 N Gould Street, STE R, Sheridan, WY 82801, USA

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Data Encryption

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Access Controls

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Regular Audits

Third-party security audits, penetration testing, and continuous monitoring.

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